Amazon Quick, a service provided by AWS, integrates information from multiple systems within an enterprise and enables AI-driven search and workflow automation. Aderant, a leading software provider for the legal industry, has successfully implemented Amazon Quick, reducing search time across six vendor systems by 90% and accelerating document creation by 75%.

Traditionally, an enterprise’s engineering team had to manually search multiple dashboards and systems, requiring 30-45 minutes for a single task. Aderant’s 38-person cloud engineering team spent time searching for information scattered across six systems, including Confluence, SharePoint, Git repositories, Jira tickets, Teams conversations, and Quick Sight dashboards, to support the Expert Sierra cloud-based law practice management solution.

(Reference: Aderant transforms cloud operations with Amazon Quick)

The CloudOps Helper Bot, a core feature of Amazon Quick, provides relevant answers to natural language questions from six core knowledge systems. Engineers can now search all Confluence documents, SharePoint files, Git repositories, Jira tickets, Teams conversations, and Quick Sight dashboards from a single interface.

The system integration utilized pre-built integration features, connecting three MCP servers and six major systems. Instead of requiring months of custom development, the team was able to deploy the system in a matter of weeks. The platform includes built-in security management features, such as Okta SSO and IAM support, eliminating the need for custom access control development.

The pilot deployment began in October 2025, and the full deployment and Chrome extension rollout were completed in November 2025. By February 2026, the success of the project led to the deployment of the Support Helper Bot to the Product Support organization, providing Quick functionality to an additional 86 team members.

(Reference: Aderant transforms cloud operations with Amazon Quick)

Amazon Quick Flows for Automated Document Generation

Amazon Quick Flows is a feature that automates the creation of knowledge base articles. The automated workflow includes a duplicate detection feature, preventing the creation of redundant content.

This automation has significantly reduced article creation time, achieving a 75% time savings compared to the traditional manual process. Engineers can now focus on problem-solving instead of spending time searching for information.

Aderant receives over 200 support tickets daily and is committed to 24/7 global support, which led to a rapid accumulation of delays. With the introduction of Quick, engineers can avoid missing critical context from scattered documents and allocate valuable time to problem-solving.

(Reference: Aderant transforms cloud operations with Amazon Quick)

Summary

  • Using Amazon Quick’s pre-built integration features, major enterprise systems like Confluence, SharePoint, Jira, and Teams can be integrated in a matter of weeks, enabling natural language search and information access.
  • Deploying CloudOps Helper Bot and Support Helper Bot to different teams within an organization can improve the information search efficiency of an entire 100-person engineering organization.
  • Introducing Amazon Quick Flows with duplicate detection and automated workflows can achieve a 75% reduction in knowledge base article creation time while improving quality.
  • With Okta SSO and IAM integration, enterprise-level security requirements can be met without custom access control development, ensuring secure operation of cross-system search.